Taking an online class is pretty straightforward. When you enroll you'll get a username and password. You can then log in anytime, from anyplace that you have access to the Web. The course is self paced, so you can start immediately and proceed at whatever rate is convenient for your schedule. Here are a few of the more common questions and answers: Q. How long does it take? A. Most courses take about 16 class hours, because they contain all the material in a two day class, including exercises with detailed answers. Q. How long do I have? A. The normal course time is 3 months, but that can be extended if you need to. Q. What's the difference between this and the instructor-led class? A. It's the same material - except that unlike a traditional class, you can skip parts, go directly to what interests you, spend as long or short a time on each section as you like, and ask questions any time - even if you have a lot of them. Most importantly, you will have constant access to your instructor via e-mail, with a 24 hour or less response time guaranteed. It's like having your own private instructor, plus some free consulting thrown in. "It truly seems that you are talking to me as if I were in a class. The nice part is that I can review it as I need to." Sherri E., major bank Q. What about a book? A. Each lesson includes a "printer friendly" version that you can print to take notes on, or just make your own book of the sections that interest you. There's also a Glossary and a list of books and Web resources for more information. Q. Do I need any special software? A. No. Just Navigator or Internet Explorer, version 3.0 or better. No plug-ins are required. If you can read this, it should work fine. Q. Do I get a Certificate of Completion? A. Yes. (Click here for details) Q. How much do the classes cost? A. About half what you'd pay for the instructor-led version, even without travel expenses. Most classes are $395, and a few are $495. We accept all major credit cards as well as checks. Q. Is there a guarantee? A. Yes. The classes are unconditionally guaranteed. Work with the material for up to 30 days. If you're not completely satisfied for any reason, just let us know within that time and you'll receive a complete refund, no questions asked and no hassle.

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